Refund policy

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Last Updated: August 2026

Overview

At The Army Regiment, we take pride in providing high-quality military-inspired products that honor the heritage and traditions of the United States Army. Many of our products are custom-printed and made to order, which means each item is produced specifically after your order is placed.

Because of this, we have specific guidelines regarding returns, exchanges, and refunds. Please read this policy carefully before making your purchase.

Made-to-Order Products

Many of our products—including apparel, drinkware, stickers, hats, and other military-themed merchandise—are produced after an order is placed.

As a result, we cannot accept returns or issue refunds for:

  • Change of mind
  • Buyer's remorse
  • Incorrect size selected by the customer
  • Incorrect product option, color, or variation selected during checkout
  • Orders placed in error

Please review all product descriptions, sizing charts, and customization options before completing your purchase.

Eligible Returns

We gladly provide a free replacement for items that:

  • Arrive damaged during shipping
  • Have manufacturing defects
  • Contain significant printing or production errors
  • Are incorrect due to our fulfillment error

No Return Shipment Required. For eligible defective, damaged, or incorrectly produced items, you are not required to return the original product. Simply contact us with your order number, a description of the issue, and clear photos. Once we verify the issue, we will arrange a free replacement directly through our manufacturer at no cost to you.

Return Window

You may request a replacement or refund within 30 days of the delivery date. Requests received after 30 days may not qualify for a replacement or refund.

Returns We Cannot Accept

We cannot accept returns for:

  • Incorrect size or variation selected by the customer
  • Minor color differences caused by monitor or screen settings
  • Sale or clearance items
  • Personalized or customized items unless they arrive damaged or defective
  • Requests submitted more than 30 days after delivery

How to Request a Replacement or Refund

  1. Email ArmyRegimentMIP@gmail.com with:
    • Your order number
    • A description of the issue
    • Clear photos showing the damage, defect, or printing error
  2. We will review your request within 3 business days.
  3. If approved, we will confirm via email and arrange a free replacement through our manufacturer. No return shipment is required.

Refunds

If a replacement is not possible, approved refunds will be issued to your original payment method within 10 business days. Depending on your financial institution, additional processing time may apply.

Exchanges

If your item arrives damaged, defective, or contains a manufacturing or printing error, we will gladly replace it with the same item at no additional cost. We do not accept exchanges for size or variation changes.

Sale Items

Sale, clearance, and discounted items are considered final sale and are not eligible for refunds unless they arrive damaged, defective, or incorrect.

Contact Us

The Army Regiment 📧 Email: ArmyRegimentMIP@gmail.com 📞 Phone: (877) 329-1609 📍 Mailing Address: 6921 Independence Pkwy, Ste 140, Plano, TX 75023, United States